Samsung Service Center Surabaya, Full address and phone number : KopiTekno

Looking for information about the address of Samsung’s service center Surabaya?Samsung is the world’s leading electronics manufacturer that originated in Korea. In Indonesia itself, Samsung is known as a brand of qualified quality smartphones and other electronic products.

As stated in the company’s goals, Samsung is committed to providing consumers with the best and most professional products and services. Especially in the face of the new normal like now.  The service center strives to provide excellent service so that customers can use their devices optimally.

In an effort to maintain its position as the world’s largest electronics company, Samsung has also provided several service center bases in Indonesia, including Surabaya. In addition, Surabaya is considered the second largest city after Jakarta, so it is not difficult to find the location of Samsung’s service center Surabaya.

In mid-2020, Samsung also offered a smart service that customers could consult directly.  For those who are looking for more information about the address and phone number of Samsung Service Center in Surabaya, here we will provide more information.

List of Samsung Service Center addresses in Surabaya

Manufacturers of these electronic products have been present in the Indonesian industry since 1969 and their expansion has been growing so far.  If you are also one of the users of this brand, you should know the list of Samsung service centers Surabaya that can help you repair smartphones, TVs, washing machines, cameras and other electronic items, etc. The following is a list of addresses:

  1. Samsung Service Center – Surabaya

-Address: Sulawesi Jl.55, Guben, Guben, Surabaya, Java Timur

– Tel: +62 800 1128888

-Business hours: Mon~Sat (08:30~17:00 WIB)

  1. Official Samsung Service Center – Plaza Marina

-Address: Marina Square, Margorejo Inda Utara Jl.99, Sidosermo Wonokolo, Surabaya, Jatim

– Tel: +62 821-3210-9562

– Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Address: WTC SBY, Jl. Plaza Boulevard, Enbonkariashin, Kekgenten, Surabaya

– Tel: +62 31 5491999

– Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

– Address: Tunjungan Plaza 6 Samsung Experience Store, 3 No. 7, Kedundro, Tegalsari, Surabaya – Tel: +62 800 1128888

– Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Super Mall

– Address: 1st Lieutenant No. 136-138, Surabaya Supermall, Puncak Inda Longter II, Babatan, Wiyun,

– Phone: +62 31 7392368

-Operating hours: Daily (11:00~20:00 by WIB)

  1. Samsung Service Center – Galaxy Mall Surabaya

-Address: Galaxy Mall 3, Lt.3 No.324 -325, Jl. Dr. Ir. H. Soekarno No.178, Muryorejo, SBY

– Tel: +62 800 1128888

-Running hours: Daily (WIB13:00~20:00)

  1. Samsung Service Center – Mall Pak Wong

-Address: Moul Pak Wong Pak Wong Food Society Level 2 No.135-136, Babatang, Wiyun, Surabaya

– Tel: +62 800 1128888

– Opening hours: Daily (10:00 – 20:00 WIB)

Service Type Samsung Service Center

Through Samsung’s service center Surabaya, customers can get repair services, consultations and other interests by directly accessing the above address. Especially for those who happen to be visiting the mall, you can stop by the service center because the place is inside the mall. Samsung’s customer care service offers two service models.

  1. Smart services: Services specialized for smartphones and smartphones, such as product consultation, data transfer, and software updates. You can enjoy such services free of charge.


  1. Service Center: Samsung’s Service Center Surabaya also offers spare parts issues, product warranties or other repair services related to repairs. Coordinated to the type of repair or replacement of parts for its own expense.

Did you know that in this new ordinary era, almost all Samsung service centers in Indonesia are equipped with mobile phone sterilization services using UV light? So that the phone is free from bacteria, viruses, germs when they finish the service. The service center in Surabaya is also part of this service and of course there is no fee.

Rayanan Customer Service Sekara Digital

For those who are worried about whether they have to go directly to Samsung’s service center Surabaya, you can make use of the digital CS service of this brand. At the special service center in Surabaya, you can call the above number directly and of course you will be charged the phone bill at the normal rate.

In addition, Samsung also offers a contact center where you can contact for consultation and other interests. Interestingly, you can enjoy the toll-free phone service. Samsung’s central phone number information is as follows:


  1. 0800-112-7777 Consultation on mobile devices and B2B>>
  2. 0800-112-8888 Consultation for all product categories>>

The service is paid for (it can be from overseas):

  1. 021-56997777 >>We will respond to consultations on various products including smartphones.

As for the Samsung call center number mentioned above, it has 24-hour opening hours from Monday to Sunday, so you can make a call at any time. Therefore, for those who need an urgent  consultation, you can call via any of the above numbers.

Online Customer Service and Social Media

Before visiting Samsung’s service center Surabaya, you can also contact customer service online or through an official social media administrator. The report from the official page is a list of Samsung CS online that can be contacted here:

  1. com 24-hour live chat accessible from Samsung’s official website.
  2. WhatsApp Chat

Customers can also contact Samsung CS via the WA number on 0818-0215-5777. This service is available 24 hours a day, 7 days a week, including public holidays.

  1. line

In addition to chatting via WA, consumers can also contact Samsung CS via Line with their Samsung Indonesia account name.

  1. Service Reservations

Samsung also offers customer service where you want to create a service schedule without being queued.  Later, you can check how far the repair status has come. You can find out more about this service directly on Samsung Web.

For a list of Samsung Service Center Surabaya social media accounts, you can check from the following account names:

  1. Facebook: Samsung New Zealand
  2. Twitter: @SamsungID
  3. Video: Samsung Indonesia
  4. Instagram: samsung_id

Above, we have mentioned the complete list of Samsung service centers in Surabaya and information about the contac call center and social media accounts.  For those who use Samsung, there is nothing wrong with recording the above important information. Whenever you need customer care service, make sure you don’t have any confusion in finding the number or address of the service center.

For those who encounter problems or want to consult about various Samsung brand electronic products, you can visit one of Samsung’s service centers Surabaya as mentioned above.

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