Manfaat ACC Call Center, not just for complaints
The benefits of an ACC call center will be obtained by its users. Problems with cooperating with lending or leasing institutions often arise and if they are not resolved immediately , there will be misunderstandings. Well, that misunderstanding could eventually become another problem for you.
Of course, you do not want the problems that are faced when making a loan for financing heavy equipment with ACC not to be immediately fixed? To overcome different types of problems or obstacles, there are different ways that can be used. One of them is by contacting the ACC call center .
There are many benefits to an ACC call center that you get and the most noticeable is that it helps solve problems during the funding process. There are several issues that often face ACC service users, such as requests for credit relief to extend the loan term to make it easier in installments.
To contact the call center can be easily done. Because ACC provides its own number where it can be contacted by its customers or users. You can immediately make a complaint on the relevant number and submit the complaint or complaints correctly and in detail.
In this way, the party from this lease can provide the best solution for you. Do not forget to provide some important documents that are needed. Before you know how to contact and what are the advantages of an ACC call center, you also need to know what is the fleeting history of the company, just continue See the explanation below.
Overview History of the ACC Company
As mentioned earlier, you will certainly get a lot of benefits from ACC call centers. ACC or Astra Credit Companies is a financial institution for automotive and heavy equipment. The finance company turns out to have a good reputation of the wider community and has more than 9,000 partner traders.
Based on the regulation of the OJK (financial services authority) No. 29 / BOY.05 / 2014 , the company performs business needs in the field of investment financing, versatile and operational leases, good working capital. using conventional and Sharia-based systems. Both have their own advantages.
The predecessor of ACC came from PT Astra Sedaya Finance which was founded on July 15, 1982 under the name PT Raharja Sedaya. The establishment is useful in supporting the Astra Group’s automotive business. Only in 1990, PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.
The advantages of the ACC call center provided by this company include the purchase of new and used cars, especially for vehicles manufactured by Astra such as Toyota Isuzu, Daihatsu, Peugeot to BMW. In accordance with the original formation, the company operates to support the financing process of more than 1600 auto dealerships in Indonesia.
Some of the companies where they work as associations for ACC include Astra Sedaya Finance, PT Swadharma Bhakti Sedaya Finance, PT astra Auto Finance, PT Staco Estika Sedaya Finance and PT Pratama Sedaya Finance. To date, this company continues to develop a variety of services and facilities offered. Moreover, they also continue to maintain the reputation they have.
Complete ACC yang Call Center Information
The presence of call center services from ACC is really a way for customers and companies to get information more easily and practically. In addition, there are many advantages of ACC call centers that will be obtained by users. Especially to overcome various kinds of problems and complaints when working together.
For those who want to contact part of the company’s call center, you can directly call the number 021-766-9000 for customers in the Jakarta area. In the meantime, if you are outside Jakarta, you can directly contact 1500-599. This number can be accessed with any telecom operator.
Meanwhile, for customers who want to connect directly to the head office, they can directly call the number (021) 7885-9000. Where the ACC’s headquarters are located at Jl.TB Simatupang No.90. When submitting these complaints and suggestions, it should be done clearly and in detail so that the company can understand it further.
Customers can wait for about 20 days to receive a response or response. The period is calculated based on the complete document received. If it turns out that the complaint process does not receive a response, the only way to go can be taken by contacting OJK through 1500655 number. This is the best way to forward complaints.
Benefits of an ACC Call Center
Already do not know how to file a complaint through the ACC company. Well, it turns out that there are many advantages of ACC call centers that must be known. For more information, see the review below
- Submit complaints quickly
As mentioned earlier, the presence of the call center is really the most suitable place to make complaints such as problems during the credit process. With this fast reporting method, your problem can be solved quickly. You can directly use one of the numbers above.
- Get information related to the products you have
Another advantage of the ACC call center is that you can get information related to the products owned by the affected company. Astra Credit Companies itself has several products that car finance to heavy lazy.
- As a way to give advice
The presence of a call center may also be the best place to advise the company. It is indisputable that if the services of a leasing company are sometimes not satisfactory, you can immediately advise them so that they can work more optimally .
- To connect with the company
The advantage of the ACC call center from the existence of the call center is to connect customers to this ACC company. Not only that, their existence is also very important because they can deal with different types of customer problems.
Advantages of buying a vehicle with ACC
There are various advantages to buying a vehicle with ACC are as follows:
- Have the best service to their customers
Using this leasing institution from ACC will also provide a myriad of benefits to its users. Such as the presence of the best service that has used the concept of operational excellence to maintain customer satisfaction.
- Has a wide range of full product features
Astra Credit Companies also has a variety of product features that are quite complete. Moreover, it has partnered with several car dealerships in Indonesia. The requirements for applying for credit can also be done very easily.
- Affordable customer access
Finally, you will also get a service in the form of customer access that has a very simple reach. There are many options to stay in touch, such as through call centers or social media.
Cooperating with financial institutions is certainly not spared from various kinds of problems. To overcome this, customer service may be the best solution. There are many benefits of ACC call centers that you can get.