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Manfaat ACC Call Center, not just for complaints

The benefits of an ACC call center will be obtained by its users.   Problems   with cooperating with lending  or leasing institutions  often arise  and if they are not resolved immediately  , there will be misunderstandings. Well, that misunderstanding could eventually become another problem for you.

Of course, you do not want  the problems that are faced when making a  loan for financing heavy equipment with  ACC not to be immediately fixed?   To overcome   different  types of problems or obstacles, there are different ways that can be used. One of them is by contacting the ACC call center .

There are many benefits to an ACC call center that  you  get and the most  noticeable is that  it helps solve problems during the funding process.   There are several issues that often face ACC service users, such as requests for  credit relief  to  extend  the loan term to make it easier in installments.

To contact the call center can be easily done.   Because ACC provides its own number where it  can be contacted by its customers or users.   You can immediately make a complaint  on the relevant number   and  submit the complaint or complaints correctly and in detail.

In this way, the party from this lease can provide the  best solution for you.   Do not forget to provide some important documents that are needed.   Before you  know  how to  contact and  what are  the  advantages of an  ACC call center,  you  also need  to know what is the fleeting history of the company, just continue See the explanation below.

Overview History of the ACC Company

As mentioned earlier, you  will  certainly get a lot of benefits from ACC call centers.   ACC or Astra Credit Companies is a financial institution for automotive and heavy  equipment. The finance company turns out to have a good reputation of the wider community and has more than 9,000 partner traders.

Based on the regulation of the OJK (financial services authority) No. 29 / BOY.05 / 2014  ,  the company performs business needs in the field of investment financing, versatile and operational leases, good working capital.    using conventional and Sharia-based systems.   Both  have their own advantages.

The predecessor of ACC came from PT Astra Sedaya Finance which was founded on July 15, 1982 under the name PT Raharja Sedaya.  The establishment is useful in  supporting the Astra Group’s automotive business.   Only in 1990, PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.

The advantages of the ACC call center provided by  this company include the purchase of  new and used cars,  especially for vehicles manufactured by Astra such as Toyota Isuzu, Daihatsu, Peugeot to BMW.    In accordance with the original formation, the company operates to  support the  financing process of more than 1600 auto dealerships in Indonesia.

Some of the  companies where they work as associations for ACC include Astra  Sedaya Finance, PT Swadharma Bhakti  Sedaya Finance, PT  astra Auto Finance,  PT Staco Estika Sedaya Finance and  PT  Pratama  Sedaya  Finance.   To date, this  company continues to develop a variety of services and facilities offered.   Moreover,  they  also continue to maintain the reputation they have.

Complete ACC yang Call Center Information

The presence  of  call center services  from ACC is really a way for customers  and companies to get information more easily and practically.   In addition, there are many advantages of ACC call centers  that will be obtained by users.   Especially to overcome various kinds of problems and complaints when working together.

For those who want to contact part of the  company’s call  center, you can directly call the number 021-766-9000 for customers in the Jakarta area.   In the meantime,  if you  are outside Jakarta, you  can  directly contact 1500-599.     This number can be accessed with any  telecom operator.

Meanwhile, for customers who want to connect directly  to the head office, they can directly  call the number (021) 7885-9000. Where the ACC’s headquarters  are located  at Jl.TB Simatupang No.90.   When  submitting these complaints and  suggestions,  it should  be done clearly and in detail so that the company can understand  it  further.

Customers can wait for about 20 days to receive a response or response.  The period is calculated based on the complete document received. If it turns out that  the  complaint process does not receive a response, the only  way to  go can  be taken by  contacting OJK through 1500655 number.   This is the best way to forward  complaints.

Benefits of an ACC Call Center

Already do not know how to file a complaint through the ACC company. Well,  it turns out  that  there are many advantages of ACC call centers  that must be known.   For more information, see the review below

  1. Submit complaints quickly 

As mentioned earlier, the presence of the  call center is  really  the  most suitable place to make complaints such as problems during the credit process.   With this fast reporting method,  your problem can be solved quickly.   You can directly use one of the numbers above.

  1. Get information related to the products you have

Another advantage of the  ACC call center  is that you can get information related to  the  products owned by the affected  company. Astra Credit Companies itself has several products that car finance to heavy lazy.

  1. As a way to give advice

The presence of a call center may also be  the  best place to  advise the company.   It  is indisputable that if  the   services of  a leasing company  are sometimes not  satisfactory, you can  immediately advise them so that they can work more optimally  .

  1. To connect with the company

The advantage of the ACC call center from the existence of the call center is to connect customers to this ACC company.   Not only that, their existence is also very important because  they  can deal with different types of customer problems.

Advantages of buying a vehicle with ACC

There are various advantages  to   buying a vehicle with ACC are as follows:

  1. Have the best service to their customers

Using this leasing institution  from ACC will also provide a myriad of benefits to its users.   Such as the  presence of the  best service that has used the  concept of operational excellence to maintain customer satisfaction.

  1. Has a  wide range of full product features 

Astra Credit Companies also has a variety of product features that are quite complete.   Moreover, it has partnered with several car dealerships in Indonesia.   The requirements for applying for credit can also be done very easily.

  1. Affordable customer access

Finally, you will also get   a  service in the form of customer access that has a very simple reach.    There are many options to stay in touch,  such as through call centers or social media.

Cooperating with financial institutions is certainly not spared from various kinds of problems. To overcome this, customer service may be the best solution.   There are many benefits of ACC call centers  that you can get.

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